16000 Privacy Policy — Your Data Protection
This Privacy Policy explains how 16000 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights.
Effective Date: 1 January 2026
Information We Collect
When you register and use the 16000 platform, we collect several categories of information to provide you with services that are secure, accurate, and relevant.
Account Information
- Full name, email address, phone number and date of birth collected at registration.
- Username and password stored in encrypted form with secure protection.
- Identity verification documents requested during the KYC (account verification) process.
Payment Information in MYR
- Records of deposit and withdrawal transactions in MYR, including the payment method used (FPX, TNG eWallet, DuitNow or bank transfer).
- We do not store credit or debit card details directly — payment processing is handled by third-party processors that comply with industry security standards.
Technical & Usage Information
- IP address, device type, operating system, web browser and screen resolution.
- Access log data, including login timestamps, pages visited, and session duration.
- General location information derived from IP address for geographical verification purposes.
Why This Information Is Used
16000 uses the information collected for the following purposes, and no more:
- Account management: Processing registrations, verifying identity and enabling secure login.
- Transaction processing: Managing deposits, withdrawals and financial records in MYR with accuracy.
- Platform security: Detecting suspicious activity, fraud or unauthorised access to user accounts.
- Service improvement: Analysing usage patterns to improve the interface, speed and usability of the 16000 platform.
- Service communications: Sending account-related notifications, security updates and promotional information that you have consented to receive.
- Legal compliance: To fulfil reporting and oversight requirements under applicable laws in Malaysia.
Use of Cookies and Tracking
16000 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. The cookies we use include:
- Session cookies: Required to maintain your login status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferred language and display settings for a more convenient experience on return visits.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform, for improvement purposes only.
You can manage cookie settings through your browser. Please note that blocking certain cookies may affect the functionality of some 16000 platform features.
Data Storage, Security & Sharing
How We Protect Your Data
16000 applies industry security standards to protect users' personal data, including SSL encryption for all data transmissions, layered access controls for internal systems, and regular security audits. Data is stored on servers protected by strict physical and digital control measures.
User passwords are stored in hashed form using a secure algorithm. We do not store passwords in plain text under any circumstances.
Sharing with Third Parties
- 16000 does not sell or rent users' personal information to any third party for marketing purposes.
- Information may be shared with authorised payment processors to enable MYR transactions to be processed securely.
- Where required by Malaysian law or court order, 16000 may disclose information to the relevant authorities.
- Third-party technical service providers (such as analytics platforms and customer support) are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.
Your Rights as a 16000 User
As a Malaysia-based 16000 platform user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you at any time through our customer support.
- Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request its prompt correction.
- Right to erasure: You may request the deletion of your account and personal data, subject to record retention obligations under applicable laws.
- Right to withdraw consent: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our team.
To exercise any of the above rights, or if you have any privacy-related enquiries, please contact the 16000 support team via:
Email: [email protected]
Questions About Your Privacy?
The 16000 team is ready to assist with any enquiries relating to your privacy or data protection. You can also visit our FAQ section for more information.
Contact us: [email protected]